Frequently Asked Questions

Frequently Asked Questions Answered by Your Auto Mover, Auto Shipper Company Civello, Your Nationwide Vehicle Mover and Shipper.

We have provided below, answers to a list of questions and concerns most of our customers usually have, regarding the transport of their vehicles. We hope the answers below will be informative and help make your transport experience with us a pleasant one.

Civello strives to answer any question you may have about our Auto and Vehicle Mover, Auto and Vehicle Shipper Services. If you have additional questions that may not be covered in this FAQ, please don't hestiate to Contact Us.

How long does it take to ship my vehicle?

An auto mover can pick up and deliver 8 to 10 vehicles at all times, and due to weather & road conditions, and other unforeseen factors make it impossible to guarantee the delivery date. Allow 14 to 21 days, from the time you place your order, for the carriers to complete the trip on West-East runs, but can be quicker on other routes. In extreme cases, due to break downs or acts of nature, time frames may be delayed out of our control. You will be updated if any delays should occur.

How many days in advance I need to call?

Plan enough time for our vehicle mover to pick up your vehicle. Two weeks in advance is recommended. We will also deal with urgent situations on an individual basis, and will be given priority status. Please call us at: 281-828-7201 to discuss your needs.

How long does it take to have my car picked up?

We begin the process of having your vehicle picked up as soon as you place the order. We can arrange express pick up by our vehicle mover to accommodate your schedule, but you may incur additional costs.

How far in advance reservations are accepted?

We do accept reservations up to two months in advance.

How much does it cost to ship my car?

Prices are determined by mileage, vehicle size, and delivery location.

Do I need to pay in advance to ship my vehicle?

A deposit is usually required, along with a Signed Order before your vehicle is scheduled for transport. However there are exceptions. The balance must be be paid upon delivery by our auto shipper of the vehicle by Cash, Postal Money Order, Cashier's Check, or Credit Card (VISA and MasterCard).

Can I pack my belongings in my car?

As of 1998 the Department of Transportation ruled that you may NOT load any items in a vehicle on auto carriers. All auto movers are subject occasionally to be inspected which includes unloading the vehicles off the truck and items in the vehicle. This could risk leaving the items behind. Auto carriers are NOT licensed to carry household goods or personal items, and are not covered by carrier's insurance. Any damage to your vehicle due to household goods shifting or braking is also not covered. Personal belongings left in the vehicle are shipped strictly at the owner's own risk. Carriers will not inventory any belongings left in the vehicle and will assume no responsibility. Also, items packed in the vehicle add weight and may cause damage to the exhaust system and or suspension of the vehicle.

Is my vehicle insured during transit?

Your vehicle is insured for its Blue Book value during transit on the vehicle shipper. Total loss or minor external body damage does not include glass cracking or chips or motor/undercarriages. Classic vehicles should have an updated appraisal for insurance purposes. In the event of an act of God, it not customary for the carrier's insurance to cover hail damage related situations. For this reason, enclosed carriers are available.

Will you ship my car if it's in-operable?

Only if we are notified at the time the order is placed, will we transport your vehicle if it is in in-operable condition (Not Wrecked). In-operable rates are higher than vehicles that drive. Vehicle tires must be inflated, able to roll, steer, and the car must have emergency brakes. If one of our carriers shows up to pick up a vehicle that is in-operable and that has not been scheduled as an in-op, your $200.00 deposit will be forfeited.

What if I am unavailable to pick up the car?

You may have an alternative party, like a friend or relative, sign on your behalf. If you are not available for the pick up of your vehicle, it may have to go to a terminal for you to pick up, which may incur storage fees if we are unable to reach you and make special arrangements.

What if my location is inaccessible to the truck?

Most vehicle movers are 75 feet long and very wide which makes it impossible to reach most residential areas due to narrow roads, trees, power lines, city ordinances, and other road factors. The driver will attempt to get as close as possible to the delivery location, or we will arrange a convenient location like shopping center or major street crossing to pick up or deliver your vehicle.

How much gasoline do I leave in the tank?

Whatever is in the tank will be acceptable, except when the vehicle is shipped to Hawaii, it is recommended the tank should be as low as possible.

Civello Auto Shippers carrier insurance?

As a licensed and bonded broker, we carefully choose our carriers to meet the highest of standards in our industry. In the event that a claim must be made, the claim must be made against the carrier that is transporting your car. The carriers we have chosen have provided to us documentation stating that they meet all DOT guidelines and are fully insured for the value of your vehicle. We will help guide you in the event that you must make a claim against one of our carriers.

Upon pick-up, the driver of the vehicle mover will complete a condition report (bill of lading) indicating any scratches or damages on the vehicle which will then be signed by both parties. This routine will then be performed again upon delivery, be sure you inspect your vehicle before signing. Be sure you inspect your vehicle for any damages at the delivery point. Any claims made after the truck has left will not be accepted under any conditions.

Civello - We are the Vehicle Mover and Vehicle Shipper You Can Trust!

For any other questions, please feel free to call us at: 281-828-7201, and one of our Dispatch Professionals will be glad to answer all of your questions and assist you with your auto mover or vehicle transport needs.